Frequently Asked Questions

Marabu Kitchen is a food brand focused on bringing traditional South Indian flavours and everyday kitchen convenience together. Our range includes traditional podis, mixes, pickles, thokku, snacks, sweets, fresh convenience foods and ready-to-cook products.

Marabu Ventures is the company behind the Marabu brand. It manages the sourcing, branding, marketing, retailing and distribution of Marabu products through various sales channels.

Marabu combines traditional recipes and familiar South Indian flavours with modern convenience. Our objective is to make everyday cooking easier without losing the taste and character associated with traditional kitchens.

Our products are developed around traditional recipes and preparation methods, while following appropriate food-safety and quality-control practices. Product-specific manufacturing and processing details are provided on the respective product packaging wherever applicable.

Products are manufactured, processed or packed at facilities selected and operated in accordance with applicable food-safety and regulatory requirements. The relevant manufacturing or packing information is provided on the product label. ---

Our product range includes podis, rasam and other traditional mixes, pickles, thokku, vathal and vadagam, snacks and sweets, fresh convenience foods, and ready-to-cook and ready-to-eat products. Our range may expand over time.

We aim to source ingredients from reliable suppliers and select raw materials based on quality, freshness and suitability for the respective product. Procurement may vary depending on seasonal availability and product requirements.

Product formulations vary. Wherever a product is made without added preservatives, this will be indicated on the product packaging or product description. Customers are encouraged to check the ingredient information provided for each product.

Our products are vegetarian unless otherwise specifically stated. Customers should check the product packaging for the applicable food declaration and ingredient information.

Yes. Product labels contain the applicable ingredient, nutritional, allergen and other mandatory information as required by food regulations. Customers should always refer to the latest product packaging for product-specific information.

Yes. We intend to offer a range of millet-based products as part of our ready-to-cook, ready-to-eat and snack categories. Product availability may vary from time to time.

Storage requirements differ by product. Packaged products should be stored according to the instructions printed on the label. Fresh and temperature-sensitive products should generally be refrigerated immediately after delivery and consumed within the recommended period. ---

Yes. Multiple eligible products can generally be included in the same order, subject to availability, delivery conditions and any product-specific restrictions.

Orders can be placed through the Marabu website, WhatsApp or other ordering channels made available by Marabu Ventures.

Product availability is displayed on the website wherever applicable. Some fresh, seasonal, festival or limited-production products may have restricted availability.

Yes. We welcome bulk enquiries for suitable products, subject to availability and production capacity. For large orders, please contact us in advance so that we can confirm pricing, quantity and delivery timelines.

Yes. Where WhatsApp ordering is offered, customers can contact our official Marabu WhatsApp number to enquire about products and place orders. Please ensure that you communicate only through the official contact details published on our website.

Order modifications may be possible if the order has not yet been processed, packed, procured or prepared. Once processing has commenced, changes may not be possible. Please contact us as soon as possible if you need to modify an order. ---

Marabu Fresh focuses on everyday fresh-food convenience, including selected cleaned, peeled and cut vegetables and other fresh ingredients. The range is designed to reduce preparation time and make everyday cooking easier.

Fresh products are cleaned, processed and packed using appropriate food-handling practices. Wherever possible, fresh products are prepared close to the scheduled delivery date to maintain freshness.

Some fresh products may be prepared specifically against customer orders. Availability and preparation methods may vary depending on the product and daily demand.

Fresh products have a shorter shelf life than packaged products. The recommended storage method and consumption period will be communicated on the packaging or product information. Refrigeration is generally required.

Selection and quantity options depend on the products currently offered. Available options will be displayed during ordering or can be confirmed with our customer support team.

Because fresh products may be procured or prepared specifically against an order, cancellation may not be possible once procurement or preparation has commenced. Please refer to our Cancellation Policy for complete details. ---

We currently deliver to selected serviceable locations. Delivery availability depends on the customer's PIN code, product type and our delivery capabilities.

Delivery charges, where applicable, depend on factors such as delivery location, order value, product type and prevailing delivery arrangements. Any applicable charges will be communicated during the ordering process.

For selected products and locations, we may be able to accommodate a preferred delivery date or delivery window. This is subject to product availability, route planning and operational feasibility.

Delivery timelines vary depending on the product, availability, order quantity and delivery location. The applicable estimated delivery timeline will be communicated during the ordering process or after order confirmation.

Customers are responsible for being available at the delivery address during the agreed delivery window. If delivery cannot be completed because the customer is unavailable or the address/contact information is incorrect, additional delivery arrangements or charges may apply.

Please contact us as soon as possible with your order details. For damaged or incorrect products, photographs of the product and packaging may be requested to help us investigate the issue and determine the appropriate resolution. ---

Cancellation may be permitted before the order has been processed, packed, procured or prepared. Orders containing fresh, customised or specially prepared products may not be cancellable once processing has commenced. Please refer to our Cancellation Policy for complete details.

Please notify us promptly after delivery. We may request photographs and order details to verify the issue. Depending on the circumstances, we may offer a replacement, refund or another appropriate resolution.

For food-safety reasons, we generally do not accept returns simply because a customer has changed their mind. Returns, replacements or refunds may be considered for eligible cases such as damaged, defective, incorrect or compromised products.

Please contact us as soon as possible after delivery. After verifying the order and product details, we will determine the appropriate resolution in accordance with our Returns and Refund Policy.

Not necessarily. The refund amount depends on when the cancellation is made, whether processing has commenced and the nature of the products ordered. Certain shipping, processing or other charges may not be refundable. Please refer to our Refund and Cancellation Policies. ---

Where a refund is approved, we will initiate it after the applicable cancellation, return or complaint has been reviewed and approved. The time taken for the amount to appear in your account may depend on the payment method and banking or payment-service provider.

We may accept payment methods including UPI, debit cards, credit cards, net banking and other payment options made available through our payment partners. Available payment methods may vary.

Payments are processed through authorised payment service providers using their applicable security systems. Marabu will never require customers to share confidential payment credentials such as card PINs, passwords or OTPs with our team.

This depends on the ordering facility available on our website. If guest checkout is enabled, customers may place an order without creating an account. Creating an account may provide additional convenience for managing future orders.

You can contact us through the phone number, WhatsApp number or email address published on our website. When contacting us about an order, please provide your order number so that we can assist you efficiently. ---

Yes. We accept enquiries for festival gifting, return gifts and other special occasions. Advance booking is recommended for larger quantities, as availability and preparation timelines may vary.

Yes. We can explore customised product combinations and gift solutions for corporate events, festivals, employee gifting and other occasions, subject to quantity and packaging requirements.

Yes. Marabu Ventures is open to working with suitable resellers and business partners. Interested parties can contact us with their location, business profile and expected requirements for further discussion.

Wholesale and bulk pricing may be available for eligible products and quantities. Pricing depends on the product, order volume, packaging requirements and delivery location. Please contact our business team for a quotation. ---

Absolutely! We welcome customers from around the world who would like to enjoy authentic Marabu products. Except for Marabu Fresh products, our shelf-stable Marabu range is designed to be suitable for international orders, subject to destination-country regulations and shipping requirements.

Except for Marabu Fresh products, our shelf-stable range—including podis, traditional mixes, pickles, thokku, snacks, sweets, vathal, vadagam and selected ready-to-cook products—is available for international orders, subject to the import regulations of the destination country.

Yes. Marabu is exploring a range of **traditional South Indian frozen food products** with the aim of making authentic, convenient food more accessible to customers around the world. Our frozen-food range will be introduced in phases after completing the necessary product development, packaging, regulatory and cold-chain requirements.

Yes. You can order eligible Marabu products for delivery to family and friends overseas. We will assist you with the available international shipping options based on the destination and products selected.

Yes. We welcome enquiries from overseas distributors, resellers, retailers and bulk buyers. International business orders are evaluated based on product availability, minimum order quantities, destination regulations, shipping arrangements and commercial terms. Please contact Marabu Ventures with your country, business details and product .

You can contact us through our official website, WhatsApp or email with the products you are interested in, the quantity required and your destination country. Our team will assist you with product availability, shipping options and the applicable order details.

The minimum order quantity may vary depending on the product, destination and type of order. For personal orders, we can assist based on the available shipping options. For wholesale or reseller orders, minimum quantities will be discussed and quoted based on the requirement.

Products intended for international orders are packed with appropriate consideration for handling and transportation. Packaging requirements may vary depending on the product, order quantity and destination. For bulk and commercial shipments, customised or export-oriented packaging can be discussed where required.

Absolutely. We encourage overseas customers to contact us before placing an order, especially for larger quantities or multiple products. Our team can help you understand product availability, shipping options, estimated costs and other requirements for your destination.

Yes. We welcome bulk orders from overseas retailers, resellers, distributors, restaurants and other businesses. Bulk orders can be discussed based on product selection, quantity, packaging requirements, destination and commercial terms.