Refund Policy
Effective Date: [Insert Date]
Marabu Kitchen is committed to customer satisfaction and maintaining product quality.
1. Order Cancellation
Cancellation requests may be accepted before order processing begins.
Once an order is dispatched, cancellation may not be possible.
2. Refund Eligibility
Refunds may be considered for:
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Incorrect products delivered
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Damaged products received
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Quality concerns reported within the specified period
3. Non-Refundable Situations
Refunds may not apply for:
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Change of mind after delivery
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Incorrect delivery address provided by customer
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Improper storage after delivery
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Products opened or consumed
4. Refund Process
Approved refunds will be processed through the original payment method.
Refund processing time depends on the payment provider.
5. Quality Complaints
Customers should provide:
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Order number
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Product details
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Photographs if applicable
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Description of concern
This helps us investigate and improve our quality systems.
6. Customer Support
For refund or cancellation requests:
Email: [Insert Email]
Phone: [Insert Number]
