Shipping Policy
Effective Date: [Insert Date]
At Marabu Kitchen, we aim to deliver fresh and quality products safely and efficiently.
1. Delivery Coverage
Delivery availability depends on:
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Customer location
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Product category
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Delivery capability in that region
2. Delivery Timeline
Orders are generally processed within:
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Standard products: [Insert Timeline]
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Fresh or special products: [Insert Timeline]
Delivery timelines may vary due to holidays, weather conditions, transportation delays or unforeseen circumstances.
3. Delivery Charges
Delivery charges, if applicable, will be displayed during checkout.
4. Order Tracking
Customers may receive order updates through:
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SMS
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Email
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WhatsApp
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Website notifications
5. Customer Availability
Customers should ensure someone is available to receive orders at the delivery location.
Incorrect address details or customer unavailability may result in delivery delays.
6. Product Handling
Customers should follow storage instructions provided on product packaging.
Marabu Kitchen is not responsible for quality issues caused due to improper storage after delivery.
7. Delivery Issues
For missing, damaged or incorrect deliveries, customers should contact Marabu Kitchen within [24/48 hours] of delivery with relevant details.